Privacy Policy
How we protect and use your personal information
Last updated: January 2025
Our Commitment to Privacy
At Carnarvon Motel, we are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you stay with us or use our services.
Key Points:
- We only collect information necessary to provide our services
- Your personal information is stored securely and used responsibly
- We never sell your personal information to third parties
- You have rights regarding your personal information
Information We Collect
Personal Information
Booking Information
- Name and contact details
- Email address and phone number
- Payment information
- Booking preferences and special requirements
Check-in Information
- Government-issued identification
- Vehicle registration (if applicable)
- Emergency contact details
- Signature for registration
Automatically Collected Information
- Website usage data and cookies (when you visit our website)
- IP address and browser information
- Pages visited and time spent on our website
- Device information for mobile bookings
How We Use Your Information
Service Delivery
- Process bookings and manage reservations
- Provide accommodation and hospitality services
- Communicate about your stay and services
- Handle billing and payment processing
- Provide customer support and assistance
Business Operations
- Improve our services and guest experience
- Send service updates and important information
- Comply with legal and regulatory requirements
- Maintain records for business and tax purposes
- Ensure safety and security of guests and property
When We Share Information
We DO NOT sell your personal information
Your privacy is important to us. We never sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing Circumstances
Service Providers
We may share information with trusted service providers who help us operate our business (payment processors, booking systems, maintenance contractors) under strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety and that of our guests.
Emergency Situations
In medical emergencies or safety situations, we may share relevant information with emergency services, medical personnel, or emergency contacts.
Data Security & Storage
Security Measures
- Secure servers and encrypted data transmission
- Limited access to personal information on need-to-know basis
- Regular security updates and staff training
- Secure payment processing through trusted providers
- Physical security measures for paper records
Data Retention
We retain personal information only as long as necessary for:
- Providing requested services
- Meeting legal and regulatory requirements
- Resolving disputes and enforcing agreements
- Business record-keeping (typically 7 years for financial records)
Your Privacy Rights
Access & Correction
- Request access to your personal information
- Ask us to correct inaccurate information
- Update your contact details and preferences
- Request a copy of information we hold about you
Control & Deletion
- Opt out of marketing communications
- Request deletion of your information (subject to legal requirements)
- Withdraw consent where applicable
- Lodge complaints about privacy practices
To exercise your rights: Contact our reception team at 08 9941 0600 or privacy@carnarvonmotel.com.au. We will respond to your request within 30 days.
Cookies & Website Usage
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how our website is used.
Essential Cookies
Required for website functionality, security, and your booking process. Cannot be disabled.
Analytics Cookies
Help us understand website usage and improve our services. You can opt out of these cookies.
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
Marketing Communications
Opt-In Policy: We only send marketing communications with your explicit consent.
What We May Send:
- Special offers and packages
- Upcoming events and attractions
- Service updates and improvements
- Seasonal travel information
Your Control:
- Unsubscribe anytime using the link in emails
- Contact us to update preferences
- Choose specific types of communications
- Opt out completely while keeping booking communications
Children's Privacy
We are committed to protecting children's privacy. We do not knowingly collect personal information from children under 13 without parental consent.
- Parents/guardians provide information for children during booking
- Children's information is used only for accommodation services
- We comply with applicable children's privacy laws
- Parents can request access to or deletion of their child's information
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
- Updated versions will be posted on our website
- Significant changes will be highlighted with notice
- You'll be notified via email for material changes (if you've provided consent)
- Continued use of our services indicates acceptance of updates
Privacy Questions & Concerns
If you have questions about this privacy policy or how we handle your personal information:
Contact Our Privacy Officer:
Visit Us:
Carnarvon Motel
34 David Brand Drive
Carnarvon WA 6701